CUSTOMER SERVICES
Customer Service Excellence at CEB
At the Central Electricity Board (CEB), customer service and satisfaction are at the core of our mission. From individual interactions to the seamless operation of a reliable and responsive power system, we are committed to meeting the nation’s energy needs effectively and efficiently. With a network of 15 Customer Service Centres and 3 stand-alone Cash Offices strategically located across Mauritius, we serve a growing customer base that now exceeds 500,000.
CEB 130 Helpdesk – Always at Your Service
The CEB 130 Helpdesk operates 24/7, ensuring immediate assistance for emergencies and fault reporting related to power outages. Simply dial 130, and our dedicated agents will address your concerns promptly.
Stay informed about power outages by contacting our 130 Helpdesk or click here to view real-time outage updates.
For administrative queries such as billing, tariffs, or connection issues, please visit any of our Customer Service Centres or email us at customerservice@ceb.mu. Kindly note that these administrative complaints cannot be handled via the 130 Helpdesk.Convenient Payment Channels
Skip the queues and enjoy hassle-free bill payments by using our modern payment channels:
- SMS payments
- Direct debit
- Internet banking
- Point-of-Sales terminals
Commitment to Service Excellence
We closely monitor our service delivery through Key Performance Indicators (KPIs) to ensure timely responses to customer requests. Key measures include:
- The average time from lodging an application to the first site visit at a customer’s premises.
- The average time from payment for a new supply to the effective connection to the CEB grid.