The CEB is committed to ensuring that its service delivery is achieved in a courteous and efficient manner. But, it may happen that you would like to make an enquiry or complaint and there is a simple process you can follow. This page tells you everything you need to know and what you can expect to happen. Rest assured that resolving your complaint matters to us.

Should you wish to make an enquiry or complain about our services, please contact us through the following means:-

  • Phone us at any of our Customer Walk-in centres;
  • Call in person at any of our Customer Walk-in centres;
  • Mail your letter to the Customer Services Officer of your area;
  • Send us an email to customerservice@ceb.intnet.mu 
  • For anonymous reporting, kindly call on 401 2007 or email to rps@ceb.intnet.mu. Your details will remain confidential. 

Escalation of your complaints

Step 1 
The Customer Service Team shall be attentive to your complaint and same will be addressed according to its complexity.
 
At the CEB, we always try to give customers the best service, but, in the event that a feedback cannot be responded to immediately, we will acknowledge receipt of your enquiry or complaint within five working days.
 
You can visit any of CEB’S Customer Service office, where staff are trained in dealing with customer enquiries and issues. If you’d like to pop by in person, you can find the address of your nearest office.


Step 2
Should you feel that your request or complaint has not been resolved by the Customer Service Office of your region within thirty days from date of request or complaint, please contact the Senior Customer Services Officer at CEB’s Curepipe Office at the following address:

Central Electricity Board
Royal Road
Curepipe
Tel: +230 601 1100, Fax: +230 676 1802, Email: customerservice@ceb.intnet.mu.
 

Step 3
If you have not received a feedback from the Senior Customer Services Officer within the next twenty-five days, you can then request an appointment with the Customer Services Manager at the following address:
 

Central Electricity Board Corporate Office
P.O Box 134
Rue du Savoir
Ebène Cybercity
Ebène 72201
Mauritius
Phone Number: (+230) 404-2000
Email: customerservice@ceb.intnet.mu