KPI SERVICE DELIVERY

  1. COMPANY PROFILE
  2. FACT SHEETS
  3. KPI SERVICE DELIVERY

Service Delivery at the CEB

The response time to the requests of customers is a very important aspect of customer service delivery. Close monitoring of the response time is ensured through Key Performance Indices (KPIs) as below.
 
 
Table 1.0 below shows the KPIs for getting an electricity connection and also handling application for Building and Land Use Permit for year 2022
 
 
Table 2.0 below shows the KPIs for getting an electricity connection and also handling application for Building and Land Use Permit for year 2021
 
* The actual Performance Standards are represented by an average number of working days taken to service the total number of such requests received for that period. In some exceptional circumstances, the average figure may be slightly more than the targeted service time.