CUSTOMER INFORMATION
CENTRAL ELECTRICITY BOARD - CUSTOMER INFORMATION
1 CONSUMPTION CHARGES as from 1st May 2026
| Domestic Tariffs - As from 1st May 2026 | ||
|---|---|---|
| Tier (kWh) | Tariff 110A (Rs) | Tariff 110/120/140 (Rs) |
| First 25 | 2.18 | 3.63 |
| Next 25 | 3.04 | 5.04 |
| Next 25 | 3.28 | 5.45 |
| Next 25 | 6.27 | |
| Next 100 | 7.07 | |
| Next 50 | 8.07 | |
| Next 50 | 9.09 | |
| Next 200 | 12.03 | |
| Next 500 | 12.28 | |
| Next 500 | 12.55 | |
| Next 500 | 12.80 | |
| All additional units | 13.06 | |
*Residential Social Tariff 110A: For applicable conditions, please visit CEB website: https://ceb.mu
MINIMUM MONTHLY CHARGES
| Tariff 110A: Rs 31.00/month or part thereof | Tariff 110: Rs 50.60/month |
| Tariff 120: Rs 211.60/month | Tariff 140: Rs 424.35/month |
| Commercial Tariff 215: Rs 196.00 per month or part thereof per kilowatt or fraction thereof of Total Connected Load, subject to a minimum of Rs 196.00 per month | |
| Industrial Tariff 315: Rs 113.00 per month or part thereof per kilowatt or fraction thereof of Total Connected Load, subject to a minimum of Rs 113.00 per month | |
Commercial & Industrial Tariffs
| Category & Tiers (kWh) | Rate | Effective |
|---|---|---|
| Commercial 215: First 400 | 10.01 | 1 Feb 2023 |
| Commercial 215: Next 400 | 10.65 | |
| Commercial 215: Additional units | 11.16 | |
| Industrial 315: First 500 | 5.75 | 1 Feb 2024 |
| Industrial 315: Next 500 | 6.17 | |
| Industrial 315: Additional units | 6.44 |
CUSTOMER SERVICE CENTRES
| Bambous 452 1526 |
Curepipe 601 1240/601 1241/601 1100 |
Port Louis 210 9022 |
Rose Belle 627 9434 |
| Black River 460 5115 |
Flacq 413 9672/413 1362 |
Quatre Bornes 467 0723 |
Beau Bassin 490 4000 |
| Bramsthan 413 2589 |
Goodlands 260 1700 |
Rivière du Rempart 260 0622 |
Souillac 625 5544 |
| Mahebourg 631 3924 |
Pamplemousses 243 7525 |
Rodrigues 832 0210 |
Vacoas 698 9600 |
2. USEFUL BILLING INFORMATION
- Please ignore outstanding balance if payment has been done after the invoice date a 5% rebate will be levied on the Current Amount.
- If payment is made after the due date specified at 'B' overleaf, a surcharge of 5% will be levied on the Current Amount.
- Domestic Customers registered Under Tariffs 110 and 110A and who receive a basic retirement pension under Part II Section 3 of the National Pension Act have an additional period of 14 days to effect payment subject to the following conditions:
- (i) The electricity account should be in the name of the pensioner.
- (ii) The latter shall have to produce his/her pension card to the Cashier.
- Payments received shall clear oldest debt in priority.
- Balances from previous charges, (as per 'A' overleaf), becomes payable immediately failing which, your supply may be disconnected without further notice. In case of disconnection of electricity supply, please contact the nearest CEB Customer Service Centre to confirm application of any additional charges prior to reconnection of your supply.
- Customers who do not receive their current month's Statement of Account by the planned reading date mentioned on the previous month's Statement of Account should immediately contact any CEB Customer Service Centre.
- CEB Customers are not liable for processing of any cheque returned by the bank.
- An administrative fee is applicable to electricity accounts due to prosecution.
- Non-payment of arrears on closed electricity accounts may lead to prosecution.
3. QUERIES
Customers having any query regarding their statement of account or wishing to make any request/ complaint are invited to contact any CEB Customer Service Centre.
Customers may also contact us through our email address customerservice@ceb.mu. Alternatively you can report on our website, the MoKouran App or via email on rps@ceb.mu.
You can report any case of electricity theft anonymously on our Toll-Free number 86130. Alternatively you can report on our website.
Where your details will remain confidential.
4. FAULT & EMERGENCY REPORTING
In case of a power cut at your premises, please check if the Residual Current Device (RCD) has tripped. If this is not the case, please dial 130, a 24/7 faults and emergencies reporting service or WhatsApp on 5253 0130
5. PAYMENT CHANNELS
| Over-the-Counter / Physical | Mobile Apps & Wallets | Bank Portals & Direct Payments |
|---|---|---|
| • CEB Cash Offices • CWA Cash Offices (St Paul & Port Louis Only) • Post Offices • Mail (cheque only) • CEB customer portal |
• CEB MoKouran Mobile App • MCB Juice • my.t money SUPERAPP • blink by Emtel • POP by Bank One |
• Bank Direct debit • Internet & mobile banking** • ATM** **(At selected banks only) |
In order to avoid delay in reconnection of supply after disconnection for non-payment, please settle your arrears at CEB Cash Offices only.