CUSTOMER INFORMATION

  1. CUSTOMER CORNER
  2. CUSTOMER INFORMATION

CUSTOMER INFORMATION


1. CONSUMPTION CHARGES
 
 
Customer Category
 
 
Units per month (Kilowatt hours)
Rates applicable per kilowatt hour (Rs)
 
 
Minimum Charge applicable when the monthly consumption is less than the amount indicated below
Effective as from 1 February 2023
Tariff 110A*
Tariff
110/120/140
 
 
 
Domestic Tariffs 110A/110/
120/140
First 25
2.18
3.16
 
 
 
Tariff 110A Rs31.00 per month or part thereof
 
 
Tariff 110 Rs44.00 per month or part thereof
 
 
Tariff 120 Rs184.00 per month or part thereof
 
 
Tariff 140 Rs369.00 per month or part thereof
Next 25
3.04
4.38
Next 25
3.28
4.74
Next 25
5.45
Next 100
6.15
Next 50
7.02
Next 50
7.90
Next 200
10.46
Next 500
10.68
Next 500
10.91
Next 500
11.13
All additional units
11.36
 
 
Commercial Tariff 215
Effective Date
1 February 2023
 
Rs 196.00 per month per kilowatt or fraction thereof of total connected load
First 400
10.01
Next 400
10.65
All additional units
11.16
 
 
Industrial Tariff 315
Effective Date
1 February 2024
 
 
Rs 113.00 per month per kilowatt or fraction thereof of total connected load
First 500
5.75
Next 500
6.17
All additional units
6.44
For applicable conditions in respect of Domestic Social Tariff 110A and further details on Tariff, please visit or call our Customer Service Centres below.

Customer Service Centres

Tel No.

Customer Service Centres

Tel No.

Bambous

452 1526

Pamplemousses

243 7525

Beau Bassin

401 2000

Port Louis

210 9022

Black River

460 5115

Quatre Bornes

467 0723

Bramsthan

413 2589

Riviere du Rempart

260 0622

Curepipe

601 1240 / 601 1241 / 601 1100

Rodrigues

832 0210

Flacq

413 9672 / 413 1352

Rose Belle

627 9434

Goodlands

260 1700

Souillac

625 5544

Mahebourg

631 3924

Vacoas

698 9600

2. USEFUL BILLING INFORMATION
  • Please ignore outstanding balance if payment has been done after the invoice date.
  • If payment is made after the due date specified at "B" overleaf, a surcharge of 5% will be levied on the Current Amount.
  • Domestic Customers registered under Tariffs 110 and 110A and who receive a basic retirement pension under Part 11 Section 3 of the National Pension Act have an additional period of 14 days to effect payment subject to the following conditions:
    (i) The electricity account should be in the name of the pensioner.
    (ii) The latter shall have to produce his/her pension card to the Cashier.
  • Payments received shall clear oldest debt in priority.
  • Balance from previous charges, (as per "A" overleaf), becomes payable immediately failing which, your supply may be disconnected without further notice. In case of disconnection of electricity supply, please contact the nearest CEB Customer Service Centre to confirm application of any additional charges prior to reconnection of your supply.
  • Customers who do not receive their current month's Statement of Account by the planned reading date mentioned on the previous month's Statement of Account should immediately contact any CEB Customer Centre.

  1. An administrative fee is applicable for processing of any cheque returned by the bank.
  2. Non-payment of arrears on closed electricity accounts may lead to prosecution.
  3. Legal fees are applicable in case judicial procedures have to be resorted to, for recovery of outstanding debts.
3. QUERIES
    Customers having any query regarding their Statement of Account or wishing to make any request / complaint are invited to contact any CEB Customer Service Centre. Customers may also contact us through our email address customerservice@ceb.mu. Please report any case of electricity theft on 401 2007 or rps@ceb.mu. Your details will remain confidential.
4. FAULT & EMERGENCY REPORTING
    In case of a power cut at your premises, please check if the Residual Current Device (RCD) has tripped. If this is not the case, please dial 130, a 24/7 faults and emergencies reporting service or WhatsApp on 52530130.
5. PAYMENT CHANNELS
  • CEB Cash Offices
  • CEB Customer Portal
  • MCB Juice
  • my.t money SUPERAPP
  • Post Offices
  • POP
  • CWA Cash Offices (St Paul & Port Louis only)
  • Bank: Direct Debit, Internet & mobile banking *, ATM * (* At selected banks only)
  • CEB MoKouran Mobile App
  • Blink by Emtel
  • Mail (cheque only)