How Can You Help Us?
Your responsibilities as a customer, and how you can help us serve you better.
- Provide our officers with safe and convenient access to sites where CEB meters and installations are located;
- Make a global effort towards energy saving and teaching children on how to save energy;
- Report any power interruption to our 130 helpdesk;
- Do not interfere with your electricity meter;
- Inform the CEB of any increase in the load at your premises resulting from the connection of new equipment;
- Inform us if you have not received your monthly bill;
- You can anonymously report any case of electricity theft on the Toll Free Line 86130 or send an email to rps@ceb.mu . Your details will remain confidential.
- Report installations that you suspect to be unsafe;
- Avoid interference with any broken lines;
- Inform us of any street lighting problems; e.g. black- out or daylight burning of a series of lanterns;
- Inform us if you find branches of trees tin too close proximity or in contact with CEB lines;
- Help us improve our services by emailing your suggestions or feedback on customerservice@ceb.mu or customerservice.rod@ceb.mu for Rodrigues