About

CEB (FACILITIES) Co. Ltd

Facilities Services aims to provide the highest level of services, which include Cleaning Services, Security Services, Tree Lopping and the operation of a Utility Call Center. The Utility Call Center is operational since April 2017 and offers a 24/7 call services to both CEB & CWA customers through their hotlines.

Mission, Vision and Values

Our Mission

The mission of CEB (FACILITIES) Co Ltd is to equip employees with the right skills set so that they can deliver to a high level of service; to be the first choice service provider for all facilities; to strive for constant improvement in our services and to provide whatever services the Central Electricity Board needs to support its mission.

Our Vision

The Vision of CEB (FACILITIES) Co Ltd is to provide great customer service to its customers.

The Facilities Management Division is a team that

  • Encourages innovation
  • Trusts and empowers staff
  • Has open communication
  • Strives for excellence and effectiveness

Our Values

  • To be honest and have integrity
  • To create and develop sustainability in staffing, policies and equipment
  • To be accountable for our actions and be good stewards of our personnel and resources
  • To create, promote and maintain a safe and healthy work environment

 

 

 

The Board

Mrs Appanah Sadna                                Director

Mr Mungur Roy Mike Manfred                          Director

Mr Naidoo Mootoosamy                                     Director

Mr Pillay Moganaden                                           Director

Dr Soonarane Pradeep Mahesh Kumar           Director

 

Executive Management

Mr Pravesh Tarachand                             General Manager

Mr Benraj Sooroojbally                            Head of Operations

 

Functional Areas

 

  1. Security Services
  2. Tree Lopping
  3. Cleaning Services
  4. Call Center Operations

 

  1. Security Services

We provide a service-led security solution through our own customer focused team. Our operating philosophy is to offer a customer focused security operation. Whilst our core beliefs are about providing an exemplary customer experience we also understand the importance of providing a safe and secure environment to our customers. As well as our staff being trained in security, they also receive training in customer service. We aim to ensure that our teams maximize efficiency through integration of facilities services to ensure maximum utilization of resources in value and adding customer activities without compromise to security. Each solution is designed in a holistic way in consultation with our clients following a detailed risk assessment against clear set success objectives.

 

  1. Tree Lopping

Tree Lopping Services include tree lopping, bush clearing services, carting away and disposal of cut trees, branches and foliage to approved waste disposal sites. Tree Lopping staffs are adequately trained to deliver to the highest quality. We strive to provide professional and quality service whilst respecting safety and security norms.

 

  1. Cleaning Services

Cleanliness is of paramount importance to a company’s brand persona and client perception.

It also has a major role to play for employee health and well-being and can directly influence productivity through the prevention of absences from work. We understand every client requires a unique service depending on the type of activity and environment. Our cleaning officers are empowered to manage spaces and take responsibility for resolving issues quickly and effectively, taking ownership for a good customer experience.

 

  1. Call Center Operations

We provide Call Center Operations 365 days a year, 7 days a week and 24 hours a day. We select and employ our own staff and train them to deliver under pressure and to the customer expectations.

 

Activities / Projects

 

We place importance on the recruitment, vetting and on-going training of our people. We deliver all Facilities Management services through directly employed suitably trained and qualified people. Our Facilities Management solutions are innovative in their design, ensuring that our client received a bespoke service in line with the specific requirement.

 

Our Facilities Management solutions include:

  • Cleaning
  • Security
  • Manned guarding teams
  • Window Cleaning
  • Call Center
  • Tree Lopping

 

Contact details

Call our Customer Center on

Tel :   +230 403 5454     Fax:    +230 454 3102

 

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